Terms of Service
Last Updated: January 16, 2025
Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website Pet Pet Island (the “Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.
1. Purchases
When you make a purchase through our Site (“Purchase”), you agree to provide accurate, complete, and up-to-date information.
You are responsible for maintaining correct details, including your email address, payment method, and shipping information, to ensure successful processing and delivery.
By submitting your payment details, you confirm that:
• You are authorized to use the selected payment method
• You allow us (or our third-party payment providers) to charge the full order amount, including any applicable taxes and fees
We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or violations of these Terms.
2. Age Requirement
By using this Site, you confirm that you are at least 18 years old.
Users under 18 may only use the Site under the supervision of a parent or legal guardian.
3. Accounts
If you create an account, you agree to provide accurate and current information at all times.
You are responsible for:
• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
Please notify us immediately if you suspect any unauthorized use or security breach.
4. Intellectual Property
All content on the Site—including text, images, graphics, logos, and design—is the property of Pet Pet Island or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written permission.
5. Prohibited Use
You agree to use the Site only for lawful purposes. You may not:
• Violate any applicable laws or regulations
• Exploit or harm minors
• Send spam or unauthorized promotional materials
• Impersonate any person or entity
• Interfere with the Site’s functionality or other users’ experience
6. Third-Party Services
We may work with trusted third-party providers for services such as payment processing, shipping, and analytics.
By using the Site, you agree that necessary information may be shared with these providers as outlined in our Privacy Policy.
We are not responsible for the content or practices of third-party websites linked to our Site.
7. Shipping and Delivery
Shipping times, carriers, and fees may vary depending on your location and the products ordered.
Delivery estimates are provided for convenience and are not guaranteed.
Once an order has been shipped, Pet Pet Island is not responsible for delays, loss, or damage caused by shipping carriers.
8. Returns and Refunds
All returns and refunds are subject to our Returns & Refund Policy.
Please review that policy for full details on eligibility and procedures.
9. Limitation of Liability
To the fullest extent permitted by law, Pet Pet Island will not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, resulting from:
• Your use of the Site
• Any products purchased through the Site
10. Disclaimer of Warranties
All products and services on the Site are provided “as is” and “as available,” without warranties of any kind, either express or implied.
This includes, but is not limited to:
• Merchantability
• Fitness for a particular purpose
• Non-infringement
11. Governing Law
These Terms are governed by the laws of Hong Kong SAR.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
12. Changes to These Terms
We may update or modify these Terms at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Site after changes are made constitutes your acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms, please contact us:
Pet Pet Island Limited
Email: service@petpet-island.com
Address: Rooms 13–14, 5/F, Kwong Sang Hong Centre
151–153 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong
Phone: +852 6739 9399